Occasionally if you have a Hewlett Packard Printer there can be problems with the print spooler for the device not running. Naturally this means that the printer will not work at all, and needs to be remedied in order for you to be able to print documents.


Firstly, it is worth pointing out that occasionally this occurs due to an unrecoverable mechanical error, and when this is the case there is obviously little or nothing you can do to resolve the issue. If after carrying out the following process you believe that this might be the case, it would be advisable to contact the manufacturer.

However, before doing this there are at least a few things you can attempt to ascertain whether or not this is a system fault.

Firstly, there can sometimes be problems related to the HP printer after test pages are printed, if there is a sudden power cut, if the cartridge is changed, or there is a paper jam whereby the machine resets itself into an errant state. Often resetting your computer and rebooting can simply resolve this problem.

If this doesn’t work then the first thing to do is go to the Start menu, and select ‘Run’. Once the command box opens, type ‘services.msc’ and then click enter.

A ‘Services’ window should then appear, within this window you need to seek out ‘Print Spooler’ which will be located on the right-hand side of the screen. Right-click this option, and then select ‘Properties’.

Click on the ‘Recovery’ tab within ‘Properties’ and change all three of the drop-down boxes within this option to ‘Restart The Service’.

Ensure that the two text boxes located underneath the window both have the number 1 within them, and then once you’re satisfied that all of the settings have been rendered accurately, click OK.

Next go back into the properties of the ‘Print Spooler’ tab which you accessed previously, and click ‘Start’ and the service should be restarted immediately.

This should hopefully resolve any issues related to the printer, but if it doesn’t then there is another thing that you can try. You can attempt fixes to the Remote Procedure Call (RPC) service. It is possible that this could have become disabled, which may cause problems with the printer. In order to address this, access the Start menu and type ‘services.msc’, and within the menus check that the RPC status is set to ‘Automatic’.