Naturally enough, this particular issue relates to the ActiveX control, which is used by the Office Update utility. If this program fails to correctly load the Office Update detection tool on your PC then you may see the following message: “Office Update ActiveX Control Failed to Load”. This can occur for numerous reasons, including the following.

Firstly, you may not have administrative privileges for the computer in question. Obviously if you’re using a home PC something is going very wrong here, thus this can generally be ruled out when not using communal machines.

Secondly, you may have errantly selected ‘no’ in a security dialog box. If so, this is easily rectified by simply selecting the correct option in future.

Thirdly, there could be a 32-bit / 64-bit incompatibility, in which case switching to the appropriate browser version will solve the issue.

Finally, there can sometimes be issues related to the caching mechanism in your browser. It is only for this cause of the problem that a real resolution is needed, as all of the other causes are easily rectified.


In order to clear the caching mechanism within your browser, you need to carry out the following process.

Firstly, select the ‘Tools’ menu within your browser, and then select ‘Internet Options’.

Next select the ‘General’ tab, and click the ‘Delete Files’ button.

Following this cross the ‘Delete all offline content’ check box, and then click ‘OK’. This process will probably take some time to complete. You will be prompted to click ‘OK’ once the process is complete.

In addition to the above, it is also possible to disable the running of certain Active X controls by using the security settings built into your browser. However, in order to ensure that the security level for your regular Internet browsing is not compromised, it is necessary to follow the steps below.

Firstly, on the ‘Tools’ menu click ‘Internet Options’ and then select the ‘Security’ tab.

Within the ‘Select a Web content zone’ section, click the ‘Trusted sites’ icon.

Click the ‘Sites’ button.

Clear the Require server verification for all sites held within this zone check box.

In the ‘Add this Website to the zone’ text box, enter, and then click the ‘Add’ button.

Finally, select ‘OK’, and close the Dialog box.

This process may vary slightly depending on which browser you are using, but all of the mainstream browsers are set up very similarly to prevent confusion in such tasks.