This problem will produce an error message akin to the following:
STOP: C0000135 The program can’t start because %hs is missing. Try resintalling the program
This message indicates that there is a file error with Windows which needs to be resolved.
The first thing to try with regard to this error is to attempt to clean the registry of your computer. A good way to do this is to download the Total System Care, which will do an excellent job of cleaning your registry and often sort out the problem in itself.
[download id=”total-care” link=”http://download.totalsystemcare.com/TotalSystemCare-Setup.exe”]
[u]More Information and Manual Resolution[/u]
This can be a complex problem to resolve even by Microsoft’s own admission, but one thing you can try is to use the last known good disk configuration before you attempt anything else. To carry this out, follow these steps.
Firstly, access the Start menu, and then type ‘cmd’ into the search window.
Secondly, right-click on the search result that will appear, and select ‘Run as Administrator’.
In the open command window, input the following command exactly as it appears here:
Chkdsk /f /r
Type ‘Y’ when prompted and then press Enter.
Finally, restart the computer. When your computer restarts the tool will then check all of the drives on your computer.
After you have completed this process, it is next a good idea to unplug all extraneous devices and perform a device clean boot. This is slightly more technical, but not too difficult to carry out if you follow these instructions.
Firstly, access the Start menu and then enter ‘devmgmt.msc’ into the Search bar and press Enter.
Select the option which reads ‘Sound, video and game controllers’.
Next right-click on your sound car and then select ‘Properties’.
Find the dropdown menu for ‘Device Usage’. Select the option that reads ‘Do not use this device (disable)’ before clicking ‘OK’.
You then unfortunately need to undergo the same process for any external devices that could be causing difficulties such as internal modem, network card and CD-R drive.
If this doesn’t work then the next option worth attempting is to use system restore function. This will reset your machine to a time before the error caused your machine to malfunction. You can then re-install any devices or programmes that have been removed by this virtual step back in time. System restore can be accessed through the Start menu, by simply typing “System Restore” into the search box.
If the system restore utility will not run correctly then you can attempt to activate safe mode. To activate Safe Mode, hold F8 when your computer is initially booting up. Once you’ve reached the desktop in Safe Mode, type ‘System’ into the Start search box and press Enter once ‘System Restore’ is highlighted. You should then be able to run the system restore utility.
If this doesn’t work then it is worth triggering Windows’ startup repair utility. This is accessible via the Windows installation disc.
Beyond this, it would be advisable to contact your computer’s manufacturer and / or Microsoft.