Symptoms

The file Adobe.dll is included within the entire portfolio of Adobe programs, and thus an error message related to the Adobe.dll file can be encountered while attempting to either use or install any of these utilities. There can be a variety of error messages related to the Adobe.dll file, but one of the most common ones will read something like this:

“The file Adobe.dll on Windows Vista CD-ROM is needed.”

This indicates that the Adobe.dll file is for some reason absent, although there may also be other error messages encountered which indicate that it has become corrupted in some fashion. In practical terms, this makes little difference to the issue; the problem is that your machine cannot load the Adobe.dll file for some reason.

The problem is particularly associated with the Adobe Acrobat / Reader software, so the resolution below deals with this package.

Resolution

The first thing to ensure is that you have downloaded all Windows updates related to the program that you are attempting to run, as this can cause conflicts if it is not completed successfully.

Next, install the supported hotfix from Microsoft for Adobe Acrobat. It should be possible to pick this up from any search engine, but it is also explained in Microsoft article #930627, which is held on the Microsoft support website, and there is further discussion of this issue in the following link:

https://support.microsoft.com/kb/934282

After carrying out this procedure, there is a bit of a technical way of solving this problem.

Firstly, you need to manually extract the file adobe.dll, or whichever variant of this file won’t load. If you don’t know how to do this, there is a lengthy explanation of manually extracting a file here:

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/how-do-i-manually-extract-files-from-file-backup/97e2ecde-fe58-44e1-a70b-5927461271a4

Next locate the folder that contains the setup.exe file for your Acrobat installation. If you’re not sure where this is, you can locate it by typing ‘setup’ into the Start menu search facility.

The next step is to locate the file data1.cab and open it. Occasionally this file will require a compression utility such as WinZIP or WinRAR in order to open successfully. They can be downloaded for free, all search engines will locate them quite easily.

Next locate the file adobe.dll and copy it to your desktop. These simply involves right-clicking on it then right-clicking on your desktop.

Finally, run the installer setup.exe, and when you are prompted to do so, choose the ‘Browse’ option and select the file that you copied to the desktop. This should now have rectified the problem.