Symptoms

This problem will produce an error message akin to the following:

A problem has been detected and Windows has been shut down to prevent damage to your computer…

Technical information:   *** STOP: 0x000000A5 (0x00000011, 0x00000006, 0x00000000, 0x00000000)

Bug Check Symbolic Name

You can expect your computer to restart, at which point you will usually see the following message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows.
We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

Alternatively, your computer may not boot up at all, and you may get the original error message over and over again.

Download Recommendation

The first thing to try with regard to this error is to attempt to clean the registry of your computer. A good way to do this is to download the Total System Care, which will do an excellent job of cleaning your registry and often sort out the problem in itself.

 

More Information and Manual Resolution

There can be any number of causes of this problem, but one of the most common is adding random access memory (RAM) to the computer during hibernation mode. Sometimes Windows detects alterations in the memory state once hibernation mode has been annulled and responds with the error message.

Restarting your computer will often solve this issue, but if this doesn’t work then restart the computer by using the Windows CD and then delete the Hiberfil.sys file. This can be achieved by following these steps:

Firstly, insert your Windows CD-ROM and boot your computer from the disc. This should happen automatically if you turn your computer on with the CD in the drive.

When you see the screen which welcomes you to setup, press the ‘R’ key to launch the Recovery Console.

If you are prompted to do so, type the administrator password, and then press the ‘Enter’ key.

Finally, restart the computer.

If this doesn’t work then the next option worth attempting is to use system restore function. This will reset your machine to a time before the error caused your machine to malfunction. You can then re-install any devices or programmes that have been removed by this virtual step back in time. System restore can be accessed through the Start menu, by simply typing “System Restore” into the search box.

If the system restore utility will not run correctly then you can attempt to activate safe mode. To activate Safe Mode, hold F8 when your computer is initially booting up. Once you’ve reached the desktop in Safe Mode, type ‘System’ into the Start search box and press Enter once ‘System Restore’ is highlighted. You should then be able to run the system restore utility.